Delivery & Returns

We deliver to residential and office locations within Nairobi county and the Nairobi Metropolitan Area. All orders are delivered the next day. Please note that online orders are only processed on Monday- Friday between 8am and 5pm excluding public holidays.

All delivery locations have been placed in zones to streamline the delivery process. While placing your order be sure to use your area postal code as shown in the table below for accurate delivery fees.

Delivery Post Codes

Zone
Location
Post Code
Cost

CITY

CBD

Ngara

Eastleigh

00100, 00200

00600

00610

Kshs. 200

INNER CITY

South C

South B

Industrial Area

Upper Hill

Ngong' Road

Hurlingham

Yaya Centre

Kilimani

Kileleshwa

Lavington

Dagoretti Corner

Kawangware

Parklands

Westlands

Riverside

Madaraka

Langata

00500

00500

00500

00506

00505

00800

00508

00800

00800

00603

00500

00500

00623

00800

00800

01002

00509

Kshs. 250

OUTER CITY

Muthaiga

Ridgeways

Thika Rd, Roysambu

USIU/ Garden Estate

Donholm

Umoja

Kayole

Buruburu

Nyayo Estate

Kangemi

Mt. View Estate

Githurai

Embakasi/ Imara Daima

Kshs. 300

00619

00619

00600

00618

00518

00515

00518

00515

00515

00625

00625

00626

00521

OUTER SUBURBS

Karen

Spring Valley

Runda

Gigiri

Loresho

Kitisuru

Kshs. 350

00502

00621

00601

00601

00604

00621

GREATER METRO SUBURBS

Kahawa/ KU

Ruaka, Banana Hill

Ruiru

Kikuyu

Uthiru

Ruai

Ongata Rongai

Kiambu Rd, Karura

Fourways, Edenville

Athi River

Juja

Embulbul, Ngong 

Matasia, Kiserian

Kitengela

Kshs. 550

00609

00230

00232

00902

00605

00520

00511

00900

00204

00622

00208

00206

00241

For regions outside our delivery area kindly contact us so we can come up with a customised solution for you.

 

Return &
Exchange Policy

We take great care in ensuring that every product that leaves our workshop is of the highest quality. In case there’s an issue with your order, simply get in touch within 24hours and we’ll send someone to pick it up, subject to the following conditions;

Faulty Items

If you receive an item with any defects we’ll be happy to exchange it. Just send us proof within 24 hours and keep the item in its original condition and packaging. If there are signs of wear we shall not take it back. Any exchanges will be at our discretion.​

 

Wrong Size

If an item does not fit right we’ll exchange it or customise it to your fit. Before placing an order check our size guide to determine your size.

 

Change of Mind

We do not accept returns based on change of mind

Refunds

Refunds are only permissible in the case of sold-out items or if for a reason beyond our control, we fail to deliver an order. If you’re entitled to a refund it will be returned to the original form of payment.

 

Please note that refunds can take up to 14 days to process depending on the mode of payment.