Privacy Policy

We value the privacy and the discretion of our customers’ and site visitors’ personal information. This Privacy Policy discloses how we collect, store and use your personal information when you interact with our website, www.brownthelabel.com, or any other site operated by us, and the control you have over the information you provide.

By using or accessing our site and sharing your personal information, you agree that you have read, understood and accept to be bound by this policy.

INFORMATION WE COLLECT​

We collect two types of information 

  • Personal Data such as your name, phone number, delivery addresses, email address, birthday, payment information (credit or debit card details), device information (IP address and browser type), and other information that can be used to directly identify or contact you. 

  • Usage Data that is anonymous and cannot be directly tied to you such as the number, frequency and duration of site visits to web pages, the sites visited before and after our site, site traffic sources the type of content or promotions accessed, seen and shared, order conversion by traffic source, traffic by time of day, top searches, searches with no results and site speed.

HOW WE COLLECT YOUR PERSONAL DATA​

We collect data from you when;​

  • you register an account on our website

  • you subscribe to our email notifications and newsletters

  • sign up for product waitlists

  • order our products

  • submit product reviews

  • you interact with our website

  • you accept cookies and other tracking technologies (discussed in greater detail below)

  • you contact us through email, webforms or WhatsApp

  • interact with us through social media by liking our posts, commenting or direct messaging

  • you participate in marketing promotions or giveaways

  • an authorised agent, such as a friend, submits your personal data when purchasing a product or service to be delivered to you as a gift, or when your friend shares a link, post or any content for purposes of giveaways or promotions

HOW WE USE YOUR INFORMATION​​

We use your personal information to provide you with our services such as creation of your user account, to verify your identity or age, fulfil your order, facilitate transactions through alternative payment methods such as Paypal, send you products promotions, invite you to private customer events, respond to your requests and communicate with you. We also maintain a record of your purchasing behaviour and product details to enable us improve your shopping experience.

 

Usage data may be used for internal business analysis with the aim of optimising our services, evaluating content popularity, for product and marketing development, and otherwise for administrative, research and analytical purposes. 

SHARING OF INFORMATION​

We may share your personal information with companies that provide us with services, “Service Providers”, such as delivery, hosting, email services, payment processing and market research and promotional services, only when appropriate and relevant for them to perform their functions. We do not share your bank account details with anyone unless it is absolutely necessary to fulfil our responsibility of processing your order.  

Under no circumstance whatsoever do we sell, rent, trade or giveaway your personal information with any unaffiliated third parties. However, we may share your information;

  • in response to a court order or other processes required by law

  • to defend ourselves against legal claims

  • when we believe there is cause to take action against illegal or suspected illegal activities associated with your account

  • to enforce our terms of service

  • to protect and defend the rights and safety of our company

  • to protect the safety of the public or of users of our products and services

COOKIES

We use cookies, text files with small pieces of information that our server place on your browser, to improve usability of our site and store your preferences. Cookies are used to ensure the proper functioning of our website by remembering your chosen settings and to track your browsing behaviour with the aim of personalising your user experience, content and offerings. Our cookies do not contain personally identifying information and you can configure your browser from accepting cookies. However, please note that not accepting cookies can hinder the use of some of our website features.

RETENTION OF DATA

We keep the data that we collect from you for as long as you use our services, and is necessary to satisfy the purpose for which the data was collected and as authorised by the user. If you no longer wish to hold an account with us you can contact customer service and request the closure of your account. However, we are required by law to retain some of your personal data even after the closure of your account. We only keep what is absolutely necessary as required by law, to enforce our agreements, resolve disputes, prevent fraud and abuse and pursue legitimate business functions.

SECURITY & PRIVACY

We employ rigorous precautions (physical, electronic and administrative) to protect our customers’ personal information against misuse, loss, modification, unauthorised disclosure, and destruction. Despite this, we cannot guarantee that your data is 100% secure due to the complexities involved in the transmission of data over the internet or any wireless network, and so any information that you provide to us you do so at your own risk. By using our website you acknowledge that we are not responsible for data transmitted online and you therefore do not hold us liable for any intercepted information sent through the internet.

 

While we take reasonable safety measures to regulate the data provided to our Service Providers, we are not responsible for the privacy policies of such parties. Your use of this website and our services implicitly express that you will not hold us accountable or liable in any way, for the acts, omissions or information policies of our Service Providers or any other external policies with regards to you data.

 

In case you believe or detect that your personal data is being misused by us or any other third parties please get in touch. 

CHILDREN UNDER 18

This website is intended for use by adults aged 18 and over. We do not knowingly collect or request for personal data from any one under the age of 18. If you are below the age of 18, please do not send any information about yourself unless consent is provided by your parent or guardian. In the event that we discover that we have collected personal data from a child aged below 18 we shall delete that information as quickly as possible. 

 

If you are a parent or guardian of a child below the age of 18 and you believe your child has provided us with personal information, please contact us immediately.

CUSTOMER RIGHTS & OBLIGATIONS

As a customer or user of our website and other services you have a right to;

  • be notified of how your personal data is being used

  • access the personal data we have of you

  • update or request that we correct any inaccurate data we have of you

  • request that we cease to hold your personal data, or stop collecting and processing data that is outdated, incomplete, misleading, irrelevant or has been obtained unlawfully

  • to unsubscribe to any marketing or email notifications sent to you

  • request that your data be ported in a machine-readable format to you or to another data controller or processor

  • to ask us to explain any automated decision about you

  • to report to the Communications Authority in Kenya for any complaints regarding your data collection, use and storage

UPDATES ON POLICY

From time to time we may make adjustments to this policy in an effort to ensure that we properly manage, protect and process your personal data. In the event we make any modifications, such policy will be updated on the Privacy page with the date such modifications were made indicated on the top of the page. Be sure to review this policy every now and then, as your continued use of the Site after such changes represents an agreement to be bound by the revised Privacy Policy.